Frequently Asked Questions
1. Is prepayment required for booking?
Yes, we require payment upon booking to secure your slot. Rest assured, you can still modify your booking as needed. Our happiness guarantee ensures a return cleaning within 24 hours if you're not satisfied, complete with photographic documentation for quality assurance.
2. How do I book a cleaning session?
Booking is easy! Just fill out our secure online form, choose your preferred time and date, and you're done in 60 seconds. You'll receive an instant confirmation email for your peace of mind.
3. Is advance payment necessary?
Indeed, to confirm your booking, payment is needed at least 48 hours before the scheduled cleaning.
4. What if my cleaner arrives late?
Our cleaners aim to be punctual, but please allow a 30-minute window in case of heavy traffic.
5. Are your services insured?
Absolutely! We have a liability insurance cover up to £5 million, ensuring your peace of mind when our cleaners are in your home.
6. How many cleaners will come to my property?
The number of cleaners depends on your property's size: typically two for most homes, one for smaller spaces, and up to six for larger properties.
7. Do I need to be present during the clean?
Not at all. Most clients prefer cleaning in their absence. Just ensure our team can access your property, whether by letting them in, leaving a key with someone, or using a key safe.
8. How can I amend or cancel my booking?
You can change or cancel your booking up to 48 hours prior to the clean by emailing info@end10clean.com or calling 07341664365. Note: Cancellations within 48 hours incur a £60 fee.
9. Do cleaners bring their own supplies?
Yes, our cleaners come equipped with fresh cloths and necessary tools. We ask clients to provide a vacuum and mop for hygiene reasons, but we can supply these if needed. Your cleaning products can also be used upon request.
10. Can you manage key pick-up/drop-off with my landlord?
Certainly! We can handle key transfers for a £20 fee, provided the location is reasonably accessible. This covers transportation and time costs.
11. What types of cleaning services do you offer?
We offer a range of cleaning services to meet various needs, including regular domestic cleaning, deep cleaning, end-of-tenancy cleaning, and specialized services for commercial spaces. Let us know your specific requirements, and we’ll tailor our services accordingly.
12. Are your cleaning products environmentally friendly?
We are committed to sustainability. Our cleaning products are eco-friendly and safe for your family and pets. We can also accommodate any specific product preferences you may have.
13. How long does a typical cleaning session last?
The duration of cleaning depends on the size and condition of your property. A standard clean for an average-sized home typically takes about 2-3 hours, but we can provide a more accurate estimate after discussing your specific needs.
14. What is your policy for pets during cleaning?
We love pets! However, for the safety of your furry friends and our cleaners, we recommend that pets be secured or in a separate area during cleaning.
15. How do I prepare my home for cleaning?
To maximize efficiency, we suggest decluttering surfaces and providing clear instructions for any specific areas of focus. However, leave the cleaning to us – that’s what we’re here for!
16. Can I request the same cleaner for each visit?
We strive to provide consistency, so if you’re satisfied with a particular cleaner, we’ll do our best to ensure they’re assigned to your future bookings, subject to availability.
17. Is there a discount for regular bookings?
Yes! We offer discounts for recurring bookings. The frequency of cleaning (weekly, bi-weekly, monthly) affects the discount rate. Contact us for more details.
18. What is your policy regarding damaged or broken items?
While our cleaners are extremely careful, accidents can happen. In such cases, we are fully insured and will handle the situation as per our damage and breakage policy, ensuring a fair and prompt resolution.
19. How do you vet your cleaning staff?
Our cleaners undergo a rigorous selection process, including background checks, references, and extensive training, to ensure they meet our high standards of professionalism and trustworthiness.
20. What happens if I’m not satisfied with the cleaning service?
Your satisfaction is our top priority. If you’re not happy with any aspect of our service, please contact us within 24 hours. We will arrange a re-clean or take appropriate steps to address your concerns.